Returns & Exchanges
At COZYS, we want you to feel as comfortable in your purchase as you do in our fabrics, which is why we offer a 30-day return window for all unworn items with original tags. Please ensure your returns are sent back in their original packaging to qualify for a full refund or store credit.
Initiate Your Request
Visit our online return portal and enter your order number and email address to select the items you wish to send back.
Prepare Your Package
Carefully pack your unworn items with all original tags attached and include the packing slip provided in your portal confirmation.
Print and Ship
Download your prepaid shipping label, attach it to your parcel, and drop it off at any authorized carrier location.
Receive Your Refund
Once our team inspects your return, we will process your refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing